Order cancellations
To request a cancellation, email Laurie@basementwines.net or call (530) 346-8200 as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or been transferred to the carrier.
Damaged, leaking, or incorrect shipments
If a package arrives damaged, leaking, or contains the wrong item, retain the wine and all packaging and contact us promptly—ideally within 48 hours of delivery. Please include the order number and clear photographs of the shipping carton, carrier label, packing materials, and affected bottles.
After reviewing the claim, Basement Wines may offer a replacement, account credit, or refund as appropriate and permitted by law.
Returns
Because wine is regulated and sensitive to storage conditions, returns are handled case by case and may be limited by law. Do not ship wine back without written instructions from Basement Wines.
Refunds
Approved refunds are issued to the original payment method. Bank processing time may vary. Shipping charges and carrier fees may be nonrefundable unless the order was damaged, incorrectly fulfilled, or otherwise eligible for reimbursement.
Failed delivery
The customer is responsible for providing an accurate, serviceable address and ensuring an eligible adult is available to sign. Additional carrier charges caused by an incorrect address, repeated missed signature attempts, or return-to-sender processing may be deducted from a refund where permitted.